Delivery & Returns

Returns / Exchanges

Please send your return within 14 days of receiving your order to:

Tuya Dress
Ewaldstr. 26
45892 Gelsenkirchen
Germany

The cost of return shipping is borne by the buyer. Please include the order number or order information with your return.

Returns are processed in order of receipt. Refunds will be issued within up to 14 days of receipt of the return. Depending on the payment provider, the credit may take a few more business days to appear.

HOME DELIVERY

• Delivery in 1-3 business days - 5.99 EUR (DE)

DELIVERY TIMES DELIVERY COSTS

Germany 1-3 business days 5.99€

Europe 4-7 business days 19€

Rest of the World 25+ business days 45€

Switzerland 7-12 business days 25€

England 5-9 business days 19€

 

RIGHT OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.